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FAQs

Q: How do I access Mobile Banking?

A. In order to access Mobile Banking you need the following:

• USUCCU Web Teller Access (valid username and password).
• An internet-enabled device (see supported devices below).
• Enter the Mobile Banking URL: http://m.usuccu.org/ in the browser of your internet-enabled device and then login using your USUCCU Web Teller username and password.

Q. Which mobile devices are supported for Mobile Banking?

A. You can access Mobile Banking from any internet-enabled mobile device including:

• iPhone/iPad/iPod Touch
• Android
• Blackberry
• Other smartphone or feature phone with a mobile browser

The devices must have an internet connection.

Q. I didn’t receive my One Time Pin, what should I do?

A. You can login to Web Teller and verify the email address on the account. If the email address is incorrect, please update it in Web Teller by going to Account Options then Change Address. You will then need to call the Member Care Center to have another One Time PIN issued. If the email address is correct and you still didn’t get the One Time Pin, please call the Member Care Center.

Q. Is there a fee to use Mobile Banking?

A. No. Mobile Banking is FREE! USUCCU does not charge a fee for members to use Mobile Banking.

(Data rates or Text Message rates may apply. Please contact your cell phone service provider for details regarding specific fees and charges.)

Q. I keep getting locked out of my account when I try and login on my mobile phone. Why doesn't it accept my login information?

A. Using your mobile phone to enter data takes a little practice. Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lower case letter, you may need to use your phone's shift key to change the default from upper case. In addition, some phones require extra 'shift' key presses to enter numbers instead of letters.

Q. Why can't I see the first few transactions of my account history?

A. Due to the screen size on the mobile phone, only a limited amount of information can be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll all the way to the top of the page. If you want to view more information below, use the down arrow key to scroll down until you come to a "More" link. When you click on "More" it will take you to the next page of information.

Q. What do I do if I lose my phone?

A. Change your Web Teller password immediately. Once you change your password, Mobile Banking will only work with the new password and will not work with the old password. To Change your password: Sign on to your Web Teller account and select Account Options from the main menu, then click on Change Your Password or Login Profile. Report the loss of your phone to your phone carrier and ask them to disable the old phone. If you have any questions or have trouble changing your password, please contact the Member Care Center.